Description based on the Specified Commercial Transactions Act

Distributor

ATELIER SHIMURA Co., Ltd.

Person in Charge

Representative Director Masashi Shimura

address

251-2 Kotobuki Building 2F, Shimogyo-ku, Kyoto City

telephone number

075-585-5953

Business hours

12:00-18:00 (except Wednesdays and Thursdays)
*If the reception is closed, please contact us by email.

email address

info@ateliershimura.co.jp

Home page

https://www.atelier-shimura.jp

Product sales price

Please refer to each product page.

Required fees other than the product

• Shipping fee: 1,000 yen
• Handling fee (For cash on delivery, if the total purchase amount is less than 30,000 yen, 550 yen; if it is between 30,000 and 100,000 yen, 990 yen; if it is between 100,000 and 2 million yen, 1,320 yen (all tax included) will be charged as a cash on delivery handling fee along with the product price.)

payment method

Credit card payment, bank transfer, cash on delivery

Payment period

• Credit card payment: Payment is confirmed when you order the product.
• Bank transfer: If payment has not been received within 7 business days of confirmation, we will contact you by email.
  If you do not respond to our contact or make payment, your order will be cancelled 10 business days after the order is placed.
• Cash on delivery: Please pay in cash to the delivery person when the product arrives.

Delivery time of the product

For customers who choose "Credit card payment" or "Cash on delivery" as their payment method, we will ship your order within 3 business days after the order is confirmed. For customers who choose "Bank transfer" as their payment method, we will ship your order within 3 business days after we confirm your payment. If you have not received your item within 10 days after placing your order or after receiving a notification of your payment confirmation, we apologize for the inconvenience, but please contact us.

Returns and Exchanges

If you wish to return or exchange an item due to our negligence or deficiency, such as damage during delivery, product defects, or incorrect items, please contact our customer service desk within 5 business days of receiving the item. Please note that we cannot accept returns or exchanges due to customer convenience.